"When buying goods and services, you are not just buying in those services, you are in some respect buying in an element of your reputation" - Darren Ford
Supply chain issues have been on the agenda of many companies, NGOs and international organizations over the last years. From Nike in the 1990's to Zara in Brazil a few months ago, there are countless examples of scandals. Most of them were related to non-compliance with what the ILO has identified as the Core Labour Standards: freedom of association and the right to collective bargaining; elimination of all forms of forced or compulsory labour; effective abolition of child labour and; elimination of discrimination in respect of employment and occupation. Lots of organizations and companies have worked - sometimes together - on solutions to implement labour standards in the supply chain. So far, progresses have been achieved, but there is still room for improvements.
One of the main question remains to know whether there is an incentive to actually solve this problem, at least from the point of view of the companies, the buyers. We all can agree that those companies must take action when this kind of problem arise. But are they incentivized to proactively handle these issues?
In other words, is there a business case for labour standards?
What is at stake?
It is known that poor labour standards in supply chains present a variety of risks to organisations procuring from these supply chains. According to the British Medical Association, there are three principal risks related to the labour standards issues:
- Threat to the security of supply.
- Adverse publicity and damage to the organisation's reputation linked to a failure adequately to measure up to key stakeholders values, principles and expectations.
- Reduced quality of goods and services.
Therefore, buyers face risks such as losing their supply, sparking off negative reactions from their customers or being supplied with poor quality products.
There is an obvious need to reduce the exposure of companies to such threats. Moreover, those threats, if handled appropriately, could become opportunities. Indeed, instead of losing its supply, a company could strengthen its business relationship by promoting ownership of standards by its suppliers. Or improve its reputation among consumers; and enhance the quality of the goods it purchases.
By efficiently managing labour standards issue, a company could not only reduce its risks exposure, but also reap benefits from good practices in this area.
Creating value
In its booklet "Beyond Auditing: Tapping the full potential of labour standards promotion", the Dutch Sustainable Trade Initiative identifies several factors that can contribute to the creation of tangibles and intangibles assets:
- Reputational and legal risk management: by taking an active approach to managing labour rights compliance, companies can assert their values and positively influence their reputations.
- Human capital returns: leading organisations have recognised that many breaches of labour standards are the result of inadequate human resource management, and they have taken a proactive lead in promoting improved management processes among their suppliers.
- Security of supply: investment in supplier working conditions has been increasingly associated with higher productivity, particularly as factories require higher skills. Poor conditions may fuel employee dissatisfaction, increasing the risk of work stoppages or higher attrition rates.
- Operational efficiency: addressing supply chain labour standards in partnership with suppliers can – directly and indirectly – contribute to more effective ways of doing business, through an increased understanding of the supply chain, closer relationships with suppliers, increased mutual trust, and less disruption in the supply chain.
- Access to markets: suppliers and brands which can demonstrate social compliance will enjoy greater market access, as there is a growing demand for sustainable, fair and ethical products.
- Access to capital: investors are increasingly looking for assurance that labour rights risks are being managed. Responsible investment approaches that include respect for labour standards are becoming mainstreamed among institutional investors.
This confirms what has been said above: what was previously presented as business risks can be "transformed" into business opportunities. It is in the interest of the buyers to proactively address labour standards-related issues, as they could take advantage of this situation, if managed appropriately.
Ultimately...
In the preceding lines, we tried to determine whether there is a business case for labour standards. We saw that the companies may have to deal with labour standards issues in their supply chain, and that these issues could cause serious damages to different aspects of business. On the other hand, we also saw that companies could take advantage of the risks they face, and even find some new business opportunities.
In order to operate this shift from threat to opportunity, it is essential that the company moves from a reactive to a proactive attitude. It has to acknowledge that problems may arise and take measures to mitigate their effects, or even better: to avoid them. As Simon Zadek wrote in "The Path to Corporate Responsibility", most companies pass through five discernable stages in how they handle corporate responsibility. Amongst these stages, the first ones (defensive, compliant) are linked to a reactive attitude, while the last ones (strategic, civil) are related to a more proactive attitude. Companies that have to deal with (potential) labour standards issues should definitely strive to follow this path.